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2-1-1 877-648-9900

MISSION / VISION STATEMENT

Mission

To empower and connect all citizens to appropriate resources based on a self-identified need; through Information, Referral and Crisis Intervention, by dialing 2-1-1.

Values

The Aiken County Help Line recognizes the value of each individual and their capability to define and direct their own lives through self-determination

What We Believe:

  • Each person should be treated equally with respect and dignity.
  • Sometimes, life is hard. Challenges and difficulties are a part of life
  • Talking to someone who cares can help you cope during difficult times.
  • Trained, professional Call Specialists can be a helpful first resource for those seeking options through Information, Referral, Disasters and/or Crisis Intervention.

What We Offer:

  • Free live assistance via phone or chat 24 hours a day, seven days a week.
  • Interpretation services in over 240 languages.
  • HIPAA certified caller confidentiality.
  • Trained, unbiased, respectful Call Specialists to talk with you about your concerns.
  • Referrals to various non-profit agencies, services, and resources in your community or state for continuing help and support.
  • Relevant information during times of Disasters.
  • Crisis Intervention to anyone in a situation where they don’t know where to turn for help. Non-judgmental and trained staff can provide listening support and provide intervention.
  • Experience in Lethality assessment and diversion.

What We Do Not Offer:

  • 2-1-1 DOES NOT OFFER DIRECT FINANCIAL ASSISTANCE. We refer you to agencies that may.
  • 2-1-1 Agents are not licensed mental health therapists or Counselors. We are highly trained telephone professionals who are capable of conducting appropriate screenings and assessments to assist in times of crisis.
  • 2-1-1 does not offer lists of individual homes for purchase or rent. We refer to the SC Housing Search and Housing Authorities for this. You may consider contacting a local realtor for a current listing of rentals in your area.
  • 2-1-1 does not offer directory assistance to non-human service agencies or residential listings outside of our database. We will refer you to Free 4-1-1 for this (1-800-FREE411 or 1-800-373-3411; you must listen to an advertisement first but can then access the 411 services).