Existing Agencies

What information is Aiken Help Line 2-1-1 sharing with callers about YOUR agency?

Would you like to see what we have listed in our statewide database about YOUR agency? It's easy! Visit SC 2-1-1 , enter your agency's name in the "Keywords" field, and hit enter. Check it out!

Is something listed about your agency wrong or outdated?

Not a problem! There are several different ways available to update your information...

1. Online Submissions via Google Update Form: (Fastest)

The fastest and easiest way to update your agency information is by using the Google Update Form. You may request a direct link to this online form by emailing the Resource Manager. There are no usernames or passwords needed to update your information using this form, which is why it will not be listed here and is available by request only.

When you receive the link, simply scroll through the form to the incorrect field(s), make the corrections, and click "Submit". There is no need to answer any questions that are already correct. Once your updated information has been received and entered, you will be sent a confirmation email with a direct link to your agency's page included so it may be reviewed once more for accuracy.

You may update as often as you wish but must update your agency's information at least once annually per the AIRS accreditation standards to remain in the SC 2-1-1 database.

2. Online Submissions via SC 2-1-1 : (Fast)

First Time Around the SC 2-1-1 Online Updating Block? Fear Not!
Once you have searched for and located your agency in the SC 2-1-1 database, you will see a map of your location (unless it is confidential) on the right. Right above the map are two links to use to report correct or incorrect information. Select the appropriate option ("Report Incorrect Information" or "Verify Information".)

You will be directed to an account login page. If you do not have an account, or it was lost somewhere in the offices and desks of time, please feel free to create a new one (and remember to save the email you will receive after successfully creating an account; it will contain the links, your username, and password.) To create an account, you will need to know your name, a username (preferably the first letter of your first name followed by last name; for example: John Smith would be jsmith), a password, and an email address.

Now that you are logged into your account, please find your agency listing again, look above the map on the right, and click your desired updating option ("Report Incorrect Information" or "Verify Information".) Carefully scroll through each field to ensure it is correct. If you only wish to change the formatting, please do not. All formatting is subject to change as noted in the SC 2-1-1 Style Guide.

Don't forget to check the second tab at the top of the form called "Edit Service Details." This is important! Each Service you list as offering is a code that will be attached to your record. This is partly how your record will be searchable from the thousands of other records. Areas Served is the other important piece for searches.

Once you are up to date, please click "Submit" at the bottom of the form. When your submission has been reviewed and approved, you will be sent a verification email stating so. It will contain a direct link to your agency so you may review that the updates are correct. Updates may take anywhere from a few seconds to twenty-four hours after approval to appear on the website.

Are You an SC 2-1-1 Online Updating Veteran?

Now that you have set up a free account, and have printed & digitally saved your login information in five different places, you may update your information as often as you wish.
Simply click the "Search for Answers" tab at the top of this webpage, click "My Account", log in, select your agency, and make your desired changes. You may also bookmark your agency's page by adding it to favorites in your web browser for an even quicker experience.

3. Agency Update Form

If you prefer the traditional hand written/typed application method, this one is for you. At the bottom of this page is a "New Agency Update Form" pdf. You are more than welcome to download this, complete it, and return it to us whichever way that works best for you.

• Fax: Please fax all update forms to the attention of Resource Manager at 803-262-4202.
• Email: If you wish to email the form, please send it to the Resource Manager.
• Snail-mail: Please mail the application back to the address listed on the form.

New Agencies

Would You Like to Add Your Agency to the SC 2-1-1 Referral Database?
The SC 2-1-1 network maintains a comprehensive, statewide database of health and human service providers easily searchable by services offered/needed and areas served. SC 2-1-1 is free to callers and providers/agencies alike, is available 24/7, and is confidential. Agencies that wish to have their information added to this database must fit into the SC 2-1-1 Inclusion/Exclusion Policy. You will find this document as a downloadable pdf at the bottom of this page.

Does Your Agency Make the Cut?
If you have reviewed the General Terms and Eligibilities of Inclusion found in the SC 2-1-1 Inclusion/Exclusion Policy, and your agency is eligible for inclusion, you may move forward with adding your resource to the database. The methods of adding a new agency to the database are practically the same as listed for updating existing agencies.

1. Online Submissions via Google Update Form: (Fastest)

The fastest and easiest way to add your agency information is by using the Google Update Form. You may request a direct link to this online form by emailing the Resource Manager. There are no usernames or passwords needed to update your information using this form, which is why it will not be listed here and is available by request only.

The link contains instructions on what to do, and each question is explained for clarification. Please provide as much detail as possible. Once you have completed everything, click "Submit". Once your information has been received, approved, and entered, you will be sent a confirmation email with a direct link to your agency's page included so it may be reviewed once more for accuracy.

Please remember that while this is a free service, it will cost you a few minutes to update occasionally. You may update as often as you wish, but must update your agency's information at least once annually per the AIRS accreditation standards to remain in the SC 2-1-1 database.

2. Online Submissions via SC 2-1-1 : (Fast)

Entering Your Agency's Information Online at SC 2-1-1

First, please visit SC 2-1-1. You will need to create an account (and remember to save the email you will receive after successfully creating your account; it will contain the links, your username, and password!) Click on "My Account" to begin.

To create an account, you will need to know your name, a username (preferably the first letter of your first name followed by last name; for example: John Smith would be jsmith), a password, and an email address.

Now that you are logged into your account, go back to the SC 2-1-1 page. Scroll down and find the last link in the right side column named "Add your resource to this directory." You may have to click on "Add a new resource" or it may populate a new form.

Carefully answer each field. Be as short and direct as possible, providing the most information without the additional fluff. During the approval process, the information in each field will be formatted to fit the SC 2-1-1 Style Guide (all formatting is subject to change as noted in this guide.) Descriptions, programs, and services are cut down to the bare minimum, in a clean, clear, bulleted format. This helps the 2-1-1 Call Specialists when they are searching for specific services for callers. They do not have time to read through paragraphs of missions and visions to find what they need.

Don't forget to complete the second tab at the top of the form "Edit Service Details." This is important! Each Service you list as offering is a code that will be attached to your record. This is partly how your record will be searchable from the thousands of other records. Areas Served is the other important piece for searches.

Once all fields are completed, and have been rechecked for accuracy, please click "Submit" at the bottom of the form. When your submission has been reviewed and approved, you will be sent a verification email stating so. It will contain a direct link to your agency so you may review that the updates are correct. New entries may take anywhere from a few seconds to twenty-four hours after approval to appear on the website.

3. New Agency Update Form

If you prefer the traditional hand written/typed application method, this one is for you. At the bottom of this page is a "New Agency Update Form" pdf. You are more than welcome to download this, complete it, and return it to us whichever way that works best for you.

• Fax: Please fax all update forms to the attention of Resource Manager at 803-641-4169.
• Email: If you wish to email the form, please send it to the Resource Manager.
• Snail-mail: Please mail the application back to the address listed on the form.

Help us keep your info updated to help those in your community!

Please feel free to share this website with other agencies/organizations that you may not see listed in the SC 2-1-1 database. We are always on the lookout for new resources to add that offer free, reduced, sliding scale, or special services to our communities!