Common Questions

Who Can Use 2-1-1?
Anyone. If you're looking for assistance with a problem and you don't know where to turn, or you simply want information on a particular human service issue, 2-1-1 is for you. The Aiken County Help Line 2-1-1 serves everyone in South Carolina and is currently the only 2-1-1 call center in SC. Are you located in a different state? Don't worry, you can find your local 2-1-1 here.

When Can I Call?
2-1-1 is available 24 hours a day, 7 days a week.

Is There a Charge to Use 2-1-1?
No, 2-1-1 is FREE to callers.

Who Answers 2-1-1 Calls?
Trained, certified CRS (Community Resource Specialists with AIRS) Call Specialists answer 2-1-1 calls. The Aiken County Help Line successfully applied and passed the accreditation process and was awarded AIRS (Alliance of Information & Referral Systems) Accreditation in January of 2011 and Re-accreditation in 2017.

How Does 2-1-1 Work?
If you are in South Carolina, just dial 2-1-1 on your home phone, office phone, or mobile phone any time of day. If you are outside of South Carolina and need referrals for someone in SC, you can reach the call center directly by dialing toll-free 1-877-648-9900. You may also chat us here on our website. A trained Call Specialist will listen to your needs then share names and phone numbers of agencies that may be able to help (so please have paper and pencil/pen ready to take down those referrals!)

What if I Have Problems Dialing 2-1-1?
If you can't reach 2-1-1, you may live outside South Carolina or are calling from a phone number originating outside of SC. Sometimes there may be issues if you live on the state boarder, as it may try to route you to your state's 2-1-1 based on your phone location codes. You can still reach us by dialing toll free 1-877-648-9900.

Are My Calls Confidential?
Yes. We ask for demographic information (ZIP code, city, county, age) to find services near you and for statistics.  We do not share your personal information with others.


united way logo 2   


Get Answers

Need help with rent, utility bills, or food? Search our database or call 2-1-1 (1-877-648-9900 toll free) for phone numbers of agencies that may be able to help.  
Looking for summer camps? Narrow your search by your ZIP code.

    AIRS accredited


Support 2-1-1

We offer 24/7 crisis intervention, information, and local referrals at no cost to callers. Join our Cause.

Your tax-deductible gift helps link people in need in our community with the best services. Read More


AIRS logo 2