Common Questions

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Who Can Use 2-1-1?
Anyone.  If you're looking for assistance with a problem and you don't know where to turn, or you simply want information on a particular human service issue, 2-1-1 is for you.  Aiken, Anderson,  and Edgefield Counties (South Carolina) have access to Aiken Help Line 2-1-1.  Outside those counties?  Find your local 2-1-1.

When Can I Call?
2-1-1 is available 24 hours a day, 7 days a week.

Is There a Charge to Use 2-1-1?
No, 2-1-1 is FREE to callers.

Who Answers 2-1-1 Calls?
Trained, certified CIRS (Certified Information & Referral Specialists with AIRS) Call Specialists answer 2-1-1 calls. Aiken CountyHelp Line successfully applied and passed the accreditation process, and was awarded AIRS (Alliance of Information & Referral Systems) Accreditation in January of 2011. As of October 2011, all Call Specialists with the Aiken County Help Line are 100% CIRS Certified with AIRS!

How Does 2-1-1 Work?
If you're in one of the communities covered by the 2-1-1 service, just
dial 2-1-1 on your home phone, office phone, or mobile phone. If you are outside the communities listed above, you can reach the call center directly by dialing toll-free 1-877-648-9900.  A trained Call Specialist will listen to your needs, then share names and phone numbers of agencies that may be able to help.

What if I Have Problems Dialing 2-1-1?
If you can't reach 2-1-1, you may live outside the counties that provide 2-1-1 service.  Please call toll free 1-877-648-9900 to report the issue.  You may also call your local United Way to request 2-1-1 service in your county.   Find Your Local United Way

Are My Calls Confidential?
Yes. We ask for demographic information (ZIP code, city, county, age) to find services near you and for statistics.  We do not share your personal information with others.

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Get Answers

Need help with rent, utility bills, or food? Search our database or call 2-1-1 (1-877-648-9900 toll free) for phone numbers of agencies that may be able to help.  
Looking for summer camps? Narrow your search by your ZIP code.

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We offer 24/7 crisis intervention, information, and local referrals at no cost to callers. Join our Cause.

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